Some keyboard keys do not work / Keyboard keys have typing delay / Keyboard keys repeat typing:

1.Make sure the keyboard is fully charged;

The keyboard cannot connect to your device?

1.Ensure that the keyboard is fully charged.

How to Use Multimedia or F1-F12 function?

FN-Lock key makes it easy to switch between F-keys and Media keys by pressing Fn+Esc. The Bluetooth keyboard comes preconfigured with multimedia functions. Press Fn+ESC key to activate the FN functions, you can perform F1 ~ F12 functions

The brightness control keys are non-functional when using the mac mini m4 with an external mac display?

The brightness control keys of the keyboard are non-functional when used with mac mini m4 and its external display. This issue is expected to be resolved in a future firmware update.

Multimedia keys and Option and Command key functions, combination keys cannot be used normally?

In 2.4G mode, the keyboard is not compatible with the Mac OS system, resulting in some function keys not being able to be used normally. You can try switching to Bluetooth mode

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Description

⌨️ Elevate your workspace, type smarter, and never miss a beat!

CUSTOM COMFORT - Cushioned wrist rest plus 3 adjustable tilt angles keep your wrists relaxed whether seated or standing.
POWER THAT LASTS - Robust 2000mAh battery with USB-C fast charging keeps you unplugged longer, perfect for on-the-go productivity.
ERGONOMIC MASTERY - Curved split-frame and scooped keys reduce wrist strain by 54%, promoting natural posture for marathon typing sessions.
ADAPTIVE ILLUMINATION - Soft white LED backlighting with 3 brightness levels and smart power-saving modes to reduce eye fatigue.
ULTIMATE CONNECTIVITY - Pair up to 3 devices simultaneously via dual Bluetooth and 2.4G USB—switch instantly with a single key press.

The ProtoArcBacklit EK01 Plus is a full-size wireless ergonomic keyboard featuring a unique curved split design and cushioned wrist rest that reduces wrist fatigue by 54%. It supports seamless switching between three devices via dual Bluetooth and 2.4G USB connectivity, offers adjustable white LED backlighting with power-saving modes, and is powered by a rechargeable 2000mAh battery with USB-C fast charging. Compatible across Windows, Mac, and Android platforms, it’s BlueClimatePartner certified for eco-conscious professionals.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.