How quickly can I get set up?

Get started in a couple minutes. Just connect your console to the HDMI-IN port, your gaming screen to the HDMI-OUT port, and your computer to the USB 3.0 port. Then select Game Capture Neo as a video source in your recording or broadcasting app.

Why am I getting black or no video from my PlayStation 5?

PlayStation 5 has HDCP (copy protection) enabled by default. Go to Settings > System > HDMI, and turn off HDCP.

Do I need special software?

It depends on what you want to do. For simple recordings, you can use any app that supports video recording. Better yet, download our capture software—it makes professional recording effortless.

Can I get audio in my headphones and capture it at the same time?

No, consoles like the Nintendo Switch and PS5 output audio to either a connected headset or a capture card, but not both at the same time.

Is my USB setup compatible?

Got an open USB 3.0 (or later) port? That’s all you need to connect Game Capture Neo to your laptop. You can connect to a USB-C port using an adapter (not included) or USB-C to USB-C cable (not included). We do not recommend connecting a USB hub.

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🎥 Capture Every Victory in Stunning 4K—No Compromises, Just Play.

POCKET SIZED POWER - Premium capture hardware no bigger than your phone—set up anywhere, anytime.
LAG FREE LIVE STREAMING - Ultra-low latency ensures your gameplay and streams stay perfectly in sync with zero lag.
ECO CONSCIOUS INNOVATION - Sustainably crafted with zero plastic packaging—game hard, tread light.
STUNNING 4 K 60 HDR PASSTHROUGH - Experience true 4K visuals on your console while streaming in crisp 1080p60 Full HD.
UNIVERSAL CONSOLE COMPATIBILITY - Seamlessly capture gameplay from PlayStation, Xbox, Switch, and more—no limits, no subscriptions.

The Elgato Game Capture Neo is a compact, USB-powered capture device designed for professional-grade streaming and recording. It supports 4K60 HDR passthrough while capturing gameplay at 1080p60, compatible with all major consoles and multiple operating systems. With ultra-low latency and no time or watermark restrictions, it delivers seamless, high-quality content creation in an eco-friendly package.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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The MOLLE sheath is of exceptional quality. Very happy with my purchase.

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Brand	Elgato
Product Dimensions	6.5 x 12.3 x 2.1 cm; 90.72 g
Item model number	20GBI9901
Manufacturer	Corsair
Series	Game Capture Neo
Color	White
Wattage	10 watts
Tuner Technology	DVB-T2
Power Source	USB Powered
Operating System	Windows 10 (64-bit), macOS, iPadOS
Are Batteries Included	No
Item Weight	90.7 g

Elgato Game Capture Neo

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