I'm very frustrated. the plastic shelf holders are not snapping and staying closed what am i doing wrong?

The clips don’t snap together all the way closed until you push the shelf down onto the clips. The gentle force of that shelf push is what closes them. Just make sure you attach the clips with the “top” and arrow facing up and just above the single grooves of your choice…not one of the double grooves…on the pole then slide them down the pole a little until they snap into that single groove. And be sure to slide the shelf on with the lip facing down. It’s too bad the directions don’t explain this about the clips because our brains think the clips should snap completely together when attached to the poles.

What is the diameter of the posts?

I don't know what diameter the other sizes are, but the 30" three tier shelf is only 3/4" diameter. I went off the previous answer when I bought three of these. Boy was I fooled when I received 3/4" poles. Smh!

Is it possible to turn the shelves around so that the edges of the shelves have a lip?

The answer is that you should not unless you are not planning to put much weight on them. The HOLES in the Shelves for the Brackets (standards) are Trapezoidal in shape. They are designed to work like Wedges with the Plastic Bracket pieces. The more weight is added to the shelf, the harder the bracket pieces are shoved together so they GRIP the Shelves ONTO the Poles (shelf stndards) keeping them in place. If you turn the shelves UPSIDE down, the Wedge Functionality is defeated. They will not be Nearly as sturdy and will be prone to Slipping down the Poles. Could you get Lucky and have them Not slip? Well Yes, if not much eight at all was on each shelf (30 to 50 Pounds). But assembled correctly, these should hold 350 pounds per shelf with NO Way to slip. Lessons learned from Ancient Egyptians, Romans, and Greeks. A KEYSTONE in an arch is the perfect example.

Are these the industrial size poles that are 1" so I can use shelves I already own?

Yes. They are 1” poles. I have 6 of the 14x30” 5 shelves units. I almost bought the wrong clips to add extra shelves because of the irresponsible answers given on here. So glad I measured and found that the poles are 1”!

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📦 Elevate your space with sleek, sturdy storage that adapts to your hustle.

HEAVY DUTY STRENGTH - Supports up to 680 kg total, built tough with durable chrome steel.
SAFETY FIRST DESIGN - Guardrails keep your essentials secure and prevent accidental slips.
STABILITY ON ANY SURFACE - Leveling feet ensure rock-solid balance even on uneven floors.
VERSATILE SPACE ORGANIZER - Ideal for kitchen, garage, or office—store everything from tools to dry goods.
CUSTOMIZABLE STORAGE MASTERY - Adjust shelves effortlessly—no tools needed for perfect fit every time.

This Amazon Basics 5-shelf storage unit features height-adjustable shelves in 2.54cm increments, a robust chrome steel frame supporting up to 680 kg total load, and leveling feet for stability on uneven surfaces. Its guardrails prevent items from falling, making it a versatile and secure solution for organizing household or professional spaces.

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Product Dimensions	91.44 x 35.56 x 182.88 cm; 12.7 kg
Item Weight	28 Pounds
Specific uses	Kitchen
Fabric Type	75% Alloy Steel, 15% Plastic, 10% Metal
Finish types	chrome
Care instructions	Wipe with Dry Cloth
Specification met	certified frustration-free
Is assembly required	Yes
Number of pieces	1
Number of shelves	5
Batteries required	No
Included components	[Adjustable Components]
Import designation	Imported

Amazon Basics 5-Shelf Storage Unit With Height Adjustable Shelves and Levelling Feet, 680 kg Max Weight, Chrome, 35.5 cm D x 91.4 cm W x 182.8 cm H

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