RSS300-DAV Davinci Single Serve Coffee Brewer with Spin Brew Technology, Black

We purchased the iCoffee after our one year old Keurig began malfunctioning- specifically the LCD screen. The unit arrived in a box twice as big as it was, with only some wadded paper to take up the extra space. In retrospect that should have been an immediate concern. We set up the iCoffee and followed the instructions to run water through the unit for the "first cup." Hot water began spraying out from the nozzle area, and also leaking out from the bottom. Steam was shooting out from the top. Even removing the water tank didn't stop the steam show. It was if the unit was constantly trying to brew the coffee when there was no Keurig cup in the unit. We unplugged it and plugged it back in. The sequence of lights on the front (heating, brew) didn't behave as described in the instructions. We tried again. Same result. Leaking water and steam shooting out of the top of the unit. At this point I would rate it at 1 out of 5.The reason for the 5/5 review: I called the customer service number in the manual. The phone was answered by a live human after 3 rings. I was transferred to support and was speaking to a representative within about 30 seconds. I explained the issue. The rep asked a few questions. He then told me they would ship me a new unit and there would be a return FedEx label to return the defective unit. He explained that it's possible the unit was internally damaged during shipping. This happened on a Tuesday afternoon. The NEXT day the new iCoffee arrived-in a much smaller box than the one shipped from Amazon. It has performed flawlessly since. We decided on the DaVinci model as there was no LCD screen to mess with. There are individual buttons for brew amounts from 4 ounces to 12 ounces.

Ok ...I almost NEVER write product reviews but this one has aggravated me so much that I need to post what in the heck is WRONG with this product.First off ..I am a coffee devotee and fan of Starbucks quality, deep / bold flavorful ...and ultimately satisfying way to get your morning caffeine intake.I signed up for the $100 Davinci model after reading many of the reviews and even express ordered two additional reusable filter cups from the I-Coffee website.Everything arrived as ordered and I could not wait to try out the new machine.The machine works perfectly and all the blue flashing lights are impressive ...It delivers hot water very quickly and you can see the ' Spin brew' technology working ...Unfortunately ...while the water was indeed hot ...the coffee product was weak and lacked any real flavor ...about what a Mr Coffee machine would deliver at any local hotel room ...Not to be deterred ..I tried several grind levels ...opting to try a COARSE grind from the local market ...It was even weaker ...the I tried a more refined grind ...which delivered a slightly better cup of coffee , but which also produced an excessive amount of coffee grinds in each cup. ( I mean a LOT ...giving it a gross appearance in the cup ...think Copenhagen )We tried mixing the coffee blends ...NO LUCK ...We tried using PIKE PLACE coffee from Starbucks ...and it still tasted WATERY.Summary - This is an AWFUL waste of your time and money if you are looking for a coffee house strength morning beverage ...The water drives thru the mesh cups so FAST ...it does NOT have time to adequately flavor the water and much of the coffee placed in the cup goes unused ...in fact ..you can go ahead and make 2-3 cups of coffee from one single basket , without noticing a decline in quality of the already watery coffee.My Mom pointed out, that if you choose to add cream to your coffee as she does ; it tastes even weaker. Makes perfect sense ...I drink only the strong black version ...lolITS THAT BAD.I am kicking myself for buying the two year additional warranty and the extra cups ...I read the reviews and essentially IGNORED the one or two that realistically described this machine.Bottom Line - I am out about $140 bucks on the machine / additional cups and two year warranty ...and we are making coffee on the stove with an old camping percolator ...because this machine cant even compete with Folger's coffee bags and hot water ....Save your money ...AVOID this flawed machine ...In my opinion ...This a FATAL DESIGN flaw in the iCoffee series ...

I've only had the brewer for 2 days so this is a very cursory review. Here (in no particular order of significance) are my observations so far:1. The first brew took pretty much forever while the machine did all the things it apparently needs to do before it can begin. After that it moved forward with brewing quite nicely2. The first cup of coffee tasted fine - no chemical taste at all. The first cup on the second day (after water sat in the tank all night) had a very distinct chemical taste. Very off-putting, I must say. Subsequent cups have not had that bad taste though. We'll see how coffee tastes with the first cup on the third day (tomorrow) when we get there3. Those who say their coffee isn't hot enough may be partially correct. The first cup brewed on the second morning wasn't all that hot (very drinkable, just not "hot." The second cup (brewed about an hour after the first cup) was HOT, and I do mean hot. Just the way I like it. Couldn't have been more spot on for me. Not sure yet if I'll have to brew a "cup of water" as my first cup of the day to get the heaters heating before making my morning coffee or if the machine is still making adjustments and will brew hot coffee from the first cup from now on. We'll find out in the morning, I supposeOn balance, I'm liking this thing a lot. It is so much more convenient than working through my former routine of grounds, filters, filtered water, etc.Being able to press a button to get water from the reservoir (and control the amount of water I want) is superbI'm hoping the machine proves to be highly reliable and that it lasts a good long time